Shipping Policy

All orders for items in stock are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

Should any delay be expected, we will notify you accordingly as per contact details supplied.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer R150 flat rate shipping within Gauteng for orders below R1000 and FREE shipping for orders above R1000 (Gauteng only).

Local delivery

Free local delivery is available for orders over R1000 within Gauteng. For orders under R1000, we charge R150 for local Gauteng delivery.

Deliveries are made during business hours on weekdays. We will contact you via Phone or Email with the phone number or email you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup in Gauteng at either our Centurion or Edenvale branch or in Kwazulu-Natal at our Red Hill branch. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will contact you via phone or email with the phone number or email you provided at checkout to notify you with further instructions.

Our in-store pickup hours are 08:00 – 15:00 on Weekdays. Please have your order confirmation email with you when you come.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include an order tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at candl4@argent.co.za with your name and order number, and we will look into it for you.